Return and Exchanges

Is it possible to return your purchase back to Indonesia?

Well, it's not impossible but I think it'll be hard and maybe expensive. The problem lies with Indonesian custom and tax collection. Every shipment from abroad entering Indonesia will be treated as new imports. Over the last few years Indonesian custom office had slapped a high custom duty to deter people from buying products from overseas (mainly fashion and shoes) in order to protect Indonesian locally produced goods.

I hope it doesn't put you off buying Indonesian boots. Spend some more time finding out about products that you like and their sizes. I will try to reply any inquires as soon as I can. If you communicate with any of the craftsmen listed in here, I'll be glad to help you out to smooth things over even if you don't buy from my website and intend to go MTO (made to order) route. I just want you to have a good experience buying boots from Indonesia.